REFUNDS AND EXCHANGES

If you intend to raise an exchange or refund request, please send your concerns along with the order number and a copy of the original receipt or any proof of purchase to info@instarunway.com.

Refunds and exchanges are accepted within 14-days from the order’s date of delivery.

Items that were sent back for return or exchange will be inspected and checked. An email will be sent to you informing you whether your return or exchange has been approved or rejected.

REFUNDS

For approved refunds, the amount will be returned using the original mode of payment used.

For rejected refunds, the product/s will be shipped back to your listed delivery address; please note that logistics charges may need to be borne by you.

 

EXCHANGES WITHIN THE UNITED ARAB EMIRATES

For approved exchanges, the new product will be delivered to you with additional shipping charge AED 30/-. You may also exchange your item/s at any of our retail stores in Dubai and Abu Dhabi. You can click here to see our store addresses and contact numbers.

If your exchange request is denied, the items will be shipped back to your listed delivery address; please note the logistics charges may need to be borne by you.

 

EXCHANGES WITHIN GCC

IMPORTANT: All item/s for return or exchange outside of the UAE will have to be shipped back by the customer. Any shipping costs (including import taxes) will have to be borne by the customer.

For approved exchanges, the new product will be delivered to you. However, please note that shipping charges may be charged accordingly.

If your exchange request is denied, the items will be shipped back to your listed delivery address; please note the logistics charges may need to be borne by you.

 

SALE ITEMS

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.