We understand the joy of receiving a package, that’s why we work six days a week (Saturdays to Thursdays) to ensure that we can ship your order as early as possible!

Please consider that the expected delivery date may change due to public holidays, delivery destination/s, and unforeseen logistics issues.

All orders that are to be delivered within the GCC and have an equivalent or above the value of AED 1,000 will be shipped Free of Charge (including any import tax).

Once your order is shipped, you will receive an automated email with the tracking number for your order.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

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